Order / Enquiry / Shipping / Payment  //  information

Requirements

Order & Acceptance

Your purchase order must be based on our quotation. Upon receipt of your purchase order we will issue a Proforma Invoice within 3 working days from receipt as acknowledgement of your order. In case you have not heard from us within the time stipulated, please contact us immediately.

Minimum Quantity

The minimum order per shipment depends on the different style of the bag, for the small quantity,then the price will higher than large quantity.

Production Time

Production time is usually 25-45 days, however, the time may vary according to the order quantity.

Export Documents

We normally offer following documents with our export shipments:

1. Commercial Invoice
2. Packing List
3. Bill of Landing or Air Way Bill
4. Any additional Document(s) and/or Certificate(s) should be requested with your purchase order

Payment

Payment of orders should be made to our Hong Kong subsidiary, Hock International Group Limited

• Wire Transfer 30% down payment with order and balance 1 week prior to shipment date.
• Irrevocable Letter of Credit at sight or at buyer's option.

Payment Reference

Please state our Proforma Invoice No. as payment reference.

Company Information

HOCK International Group Limited.,

LiuYue Industrial Zone,HengGang Town,Shenzhen City,

Bank Information

Account Name:  Hock International Group Limited

Bank Address: 

Swift Code: 

Shipping

General shipping information

All shipments are offered on a FOB port or airport basis unless the buyer has been specifically quoted other terms. We normally ship from ShenZhen. The buyer may nominate the freight forwarder or cargo can be sent through our own network of freight forwarders. We can assist you with competitive rates upon request.

Enquiry

For the products shown in the Products section we can quote you prices immediately. For Modified or Custom Designed bags and backpacks we need to receive full information (see below) before we can quote you.

If you are re-ordering previously purchased items:

Please just send us your new purchase order.

Note: Due to the international market fluctuations and reasons beyond Hock International Group Limited control we reserve the right to change our prices without any prior notice. In such case you will be promptly notified at the time we receive your purchase order.

If you are selecting from our original Products:

1. Please send us your Quotation Request.

2. We will provide you with a Quotation.

3. If you would need Samples, please send us your Sample Request Form.

4. We will create and courier the Samples (courier charges for buyer's account).

5. You will approve the Samples.

6. You will send us your Purchase Order based on our Quotation.

If you want to modify or design your own products:

1. Please send us your original sample and request for changes to the sample. If no sample is available, please send us a photograph or drawing and a detailed description of the product (please refer to the Sample Request section).

2. We will create and send the Samples.

3. We will provide you with a Quotation.

4. You will approve the Samples.

5. You will send us your Purchase Order based on our Quotation.

Sample Request

Please send us an original sample with request for changes to be made or send us your drawings or photos with detailed instructions and measurements including fabric description.

Copyrighted products order will require an original license or letter of authorization.

For colour authentication purposes, a PANTONE formula guide should be used.

Most samples will be made available within a week

Payment for Samples

Please advise us of your international courier import A/C No. when you order samples.

Note: For acquiring sample you have to pay us sample cost before we make your samples,when you place an order for us,the amount paid fro samples will be refunded